ALAI,Alan (1)

We like working with NETBankAudit because of their professionalism, “tell it like it is” audits, assistance in solving issues, and reporting that even upper management can understand.

First Citizens National Bank selected NETBankAudit to provide audit services for Information Technology Systems in early 2005. Since that time, we have added cybersecurity, digital banking, and network penetration testing. NETBankAudit is not only our auditor, but our partner in developing new digital strategies, policies and procedures. When we are implementing anything digital, NETBankAudit is a resource we use to ensure we have covered all aspects of risk management.

NETBankAudit serves as our internal auditing team. Their attention to detail and mastery of regulations are invaluable tools to our organization. During the audit, when they have a recommendation or finding, they partner with us and aide us in an internal audit liaison capacity. It is not a typical auditor firm’s approach, who just present their report and findings with limited direction or follow-up. NETBankAudit’s approach also helps us prepare for regulatory reviews with regular “heads-up” guidance and coaching. The examiners value NETBankAudit’s quality and depth of coverage and leverage the detailed audit work papers to facilitate the examination process.

Being a community bank in a heavily regulated industry, we are constantly challenged to keep pace with expectations for protecting our informational and operational technology against existing and emerging threats. NetBankAudit provided the cost-conscious bank-specific auditing solution we were looking for. Their team of experienced professionals has been more than helpful in fine-tuning our policies and procedures, and the audits were thorough, informative, and meaningful. By making themselves available for consultation or assistance between audit cycles, it is more of a “we” engagement and not an “us vs. them” engagement that really distinguishes NetBankAudit from others we have used in the past.

We were very satisfied with our first NETBankAudit experience and impressed with the thorough report. Working with our assigned auditor was a pleasure - he possesses great field experience and regulatory experience that was very helpful to us.